Phone calls can be a significant distraction for a small business. In addition to being a source of new business, answering services are an affordable way for businesses to elevate their customer service by screening callers and scheduling appointments. In many cases, a business that hires an answering service will see an increase in client retention and revenue.
Hiring a full-time receptionist can be costly for a small business. With an answering service, you pay for only the minutes you use, saving on hiring costs, training, salary, and benefits. Additionally, you can customize your answering service experience by selecting a company that offers the features you need.
Some of the best answering services for small business offer a customizable client portal and on-call schedules to manage call flow and ensure your clients are reached by a live agent. Others provide a variety of call answering patterns and language support to help you meet the needs of your customers, no matter their industry or location.
Some answering services even offer a free trial to allow you to test their products and decide if they’re right for your business. For instance, MAP is a popular small business answering service and offers a seven-day free trial for interested parties. The business also offers a flexible pricing structure and easy-to-use dashboard that makes it an ideal option for small businesses. To learn more about MAP, click here. answering service for small business